Effective Date: October 8, 2023
1. Overview
At Healthy Cup Of Brew, we value your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please read this policy carefully to understand the process, conditions, and timeframes for returns and refunds.
2. Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original condition.
- The product must be returned within 30 days of the purchase date.
- The product must have been purchased directly from our Website, Healthy Cup Of Brew.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [zoltrifoot@yahoo.com] within 30 days of receiving your order.
- Provide your order number and a detailed description of the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a Healthy Cup Of Brew error or a defective product. Please ensure that the product is securely packaged to prevent damage during transit.
5. Refund Process
Upon receiving and inspecting the returned product, we will process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase.
6. Exceptions
Please note that certain products may not be eligible for return and refund, including:
- Products that have been opened, used, or damaged by the customer.
- Products with tampered or missing serial numbers or labels.
- Perishable or consumable items, such as coffee beans, if they have been opened.
7. Contact Information
If you have any questions or need assistance with returns and refunds, please contact our customer support team:
Healthy Cup Of Brew Email: [zoltrifoot@yahoo.com] Address: 1297 Thistledown Ave, Sarnia, On
8. Changes to this Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on our Website with the revised effective date.
This Refunds and Returns Policy is designed to be fair and user-friendly while protecting both your customers and your business. Ensure that you adapt this policy to your specific business needs and legal requirements. It’s advisable to seek legal counsel to ensure compliance with any applicable laws and regulations.